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Privacy Policy - Our Commitment
Our Commitment
At doudoubebe.com, we are committed to your security and privacy. We want to make your visit to our site enjoyable, informative, convenient and secure. To accomplish this, we collect certain customer information that permits us to enhance your online shopping experience and to communicate with you about our products, services, and promotions. We want to assure you that your personal information is managed responsibly.
What This Policy Covers
This policy explains our online information practices and the choices you can make about how we collect and use your information. A link to this notice is available on our home page, and also anytime we request personally identifiable information. The policy applies only to the information that we collect on our Web site.
The Information We Collect
We recognize and collect only the e-mail addresses of visitors who volunteer this information, and we do collect the e-mail addresses of those who communicate with us via e-mail. These addresses are for e-mail correspondence only, and are not shared with outside parties. The addresses are shared only in accordance with the policies stated in the “How we share” section, below. If you prefer not to receive information from doudoubebe through e-mail, postal mail or by telephone, please let us know by emailing us at customerservice@doudoubebe.com.
We also collect information on pages that customers access, and any information volunteered by customers, such as name, address and credit card information. We request this information when you place an order with us online. To prevent unauthorized access, and to maintain data accuracy, as well as ensuring the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We also collect information that customers provide to doudoubebe about other customers. This occurs when a customer sends a gift. To complete the request we need the friends name, address and telephone number. We use the information provided only to ship the product and to confirm delivery. This information is not shared with outside parties except to the extent necessary to complete the order.
Customers may review or update the personally identifiable information that we collect online and maintain it at any time by emailing us at customerservice@doudoubebe.com. When a customer calls or accesses our online registration, we will verify the customer identity before granting access to customer information.
How We Use Information
We use customer information for two common purposes: to fulfill customer requests for our products and services, and to contact you with new information about special products, services, events and promotions.
If you supply us with your mailing address, you may receive periodic mailings of catalogs or event notices from us. We do not share our mailing lists with other retailers or organizations for commercial purposes. If you do not wish to receive our mailings you may have your name put on our "Do not mail" list and/or our "Do not rent" list by contacting us at customerservice@doudoubebe.com. Please provide us with your exact name and address the way it appears on our mailing label. We will be sure to remove your name from the list.
f you supply us with your telephone number you may receive telephone contact from us with information regarding an order you have placed. Please know that we do not share telephone numbers with other organizations for commercial purposes. We never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How We Share Information
Except as described in this policy, doudoubebe will not sell, share or rent your personally identifiable information to any third party. Any information (such as name, address, e-mail address, telephone number and credit card information) provided to doudoubebe when customers establish or update accounts, shop online, enter contests, or request information is maintained in private files on our secure Web server and our internal systems. This information is used to enable doudoubebe to deliver services and details about our products to customers.
Important Note: We may disclose specific information about customers if necessary to do so by law, or based on our good faith belief that it is necessary to conform or comply with the law, or is necessary to protect Web site users, the site itself, or the public.
doudoubebe does not sell, rent or trade customer e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, tracking site activity, conducting surveys, and administering e-mails, drawings or contests. If personally identifiable information (such as name, address, e-mail address, or telephone number) is provided to any third party, doudoubebe requires that the information be maintained in strict confidence by the third party.
Security
We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network.
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card or other personal information.
If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to call us at 416-760-3363 8am to 5pm EST to place your order. We can also receive your order by fax at 416-760-3364 (U.S., Canada, and International orders).
If at any time a customer believes the security of their account information has been compromised, we urge them to contact the Customer Service Team immediately at 416-760-3363 or via email at customerservice@doudoudbebe.com.
If a customer discovers unauthorized use of their credit card or debit card, the customer should notify their card provider immediately.
Changes To Policy
doudoubebe reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this page. doudoubebe encourages customers to periodically review this policy to stay informed of how we collect, use and protect customer information.
How To Update Your Account Information
Customers may access their information online by clicking "My Account," signing in, and then changing the appropriate information and clicking "Update My Account."
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